Privacy Policy
Last updated: 11 September 2026
Oz Plumbing & Gas respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Australian privacy laws. This policy explains what information we collect, why we collect it, how it may be used and how you can contact us about your information.
Information We Collect
We may collect personal information when you contact us, request a quote, book plumbing or gas services, make a payment or otherwise deal with our business. This may include:
- Your name, phone number, email address and service address.
- Details about your property, plumbing or gas issue and requested work.
- Photos, plans, correspondence and other information you provide.
- Quote, job, invoice, payment and service history.
- Website usage information, such as pages visited, approximate location, device type, browser type and how you arrived at our website.
Please do not provide sensitive personal information unless it is reasonably necessary for us to assist you.
How We Collect Information
We generally collect information directly from you through phone calls, emails, website enquiry forms, quote requests, job bookings, payments and conversations with our team. We may also receive information from builders, property managers, real estate agents, body corporates, tenants, suppliers or other people involved in arranging work at a property.
How We Use Your Information
We may use personal information to:
- Respond to enquiries and provide quotes.
- Schedule, perform and manage plumbing and gas work.
- Communicate about appointments, job progress and follow-up work.
- Issue invoices and process payments.
- Maintain service, compliance, warranty and business records.
- Improve our website, services and customer experience.
- Meet legal, regulatory, insurance, accounting and safety obligations.
- Protect our business, customers, workers and systems from misuse or fraud.
We will not sell or rent your personal information.
Website Analytics and Cookies
Our website uses Google Analytics through Google Site Kit. Google Analytics uses cookies and similar technologies to collect information about how visitors use the website. This helps us understand website traffic, popular pages and how people find and interact with our site.
The information collected may include your IP address, device and browser information, approximate location, pages viewed, referral source and interactions with the website. Analytics information is generally reported to us in an aggregated form.
You can control or delete cookies through your browser settings. Disabling cookies may affect some website functions. More information about how Google uses information from websites that use its services is available at Google’s partner sites privacy page.
Payments
Payments may be processed through third-party payment providers such as Stripe. Payment providers collect and process the information required to complete your transaction under their own privacy and security practices. Oz Plumbing & Gas does not generally store your complete payment card details.
Sharing Your Information
We may disclose personal information where reasonably necessary to:
- Our employees and authorised contractors.
- Suppliers, subcontractors and other trades involved in completing your work.
- Business systems and service providers used for job management, email, accounting, website hosting, analytics and payment processing, including AroFlo, Google, Xero and Stripe.
- Insurers, professional advisers, regulators, government authorities or emergency services where required or appropriate.
- Other parties where you have authorised us or where disclosure is required by law.
Overseas Processing
Some technology providers we use may store or process information outside Australia, including in the United States and other countries in which those providers operate. Their handling of information is governed by their own privacy policies and contractual obligations.
Storage and Security
Information may be stored in electronic business systems, email accounts, cloud services and, where necessary, physical records. We take reasonable steps appropriate to our business to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure.
No internet transmission or storage system can be guaranteed to be completely secure. Please contact us promptly if you believe information you provided to us has been compromised.
How Long We Keep Information
We retain personal information for as long as reasonably necessary to provide services, maintain job and warranty records, resolve disputes and satisfy legal, taxation, insurance and regulatory requirements. Information that is no longer required may be securely deleted, destroyed or de-identified.
Accessing or Correcting Your Information
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before responding. In some circumstances, access may be limited where permitted or required by law.
Privacy Questions or Complaints
If you have a privacy question, request or complaint, please contact:
Oz Plumbing & Gas
Phone: 0401 925 893
Email: simon@ozplumbingandgas.com.au
Please provide enough detail for us to understand your concern. We will review your request and aim to respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.
Changes to This Policy
We may update this Privacy Policy when our practices, services or legal obligations change. The latest version will be published on this page with its updated date.